Shipping Policy

Made to order

Every Wovrn piece is produced specifically for your order once you purchase it. We don't hold stock, so your delivery time is made up of two parts: production time and shipping time.

Production time

Canvas and framed prints typically take 2-5 business days to produce before they're shipped, depending on the format and your production partner's current volume. This is separate from, and in addition to, the shipping time below.

Shipping time and cost

We use a global print-on-demand network, so your order is produced at the facility closest to your delivery address, rather than shipped from a single central location. This keeps shipping times and costs down and reduces the distance your piece has to travel.

Shipping options (Standard, Economy, or Express, where available) and their exact costs are calculated automatically at checkout based on your delivery address and chosen format, since canvas and framed prints differ in size, weight, and packaging requirements. You'll see the final shipping cost and estimated delivery window before you complete your purchase.

All delivery times, both production and shipping, are estimates. We're not able to guarantee exact delivery dates, and delays can occasionally occur due to carrier disruptions, customs processing, or events outside our control.

Order tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its progress to your door.

International orders, customs, and import charges

We ship internationally. If your order is being delivered outside the UK, it may be subject to import duties, taxes, or customs fees imposed by your country, which are your responsibility and are not included in your order total or your shipping cost at checkout. We're not able to predict these charges in advance, as they vary by destination and by the value of your order, so please check with your local customs authority if you're uncertain what to expect.

Delivery address accuracy

Please double-check your delivery address at checkout. As each piece is made to order and shipped to the address you provide, we're not able to redirect an order once it's in production, and a returned or unclaimed shipment due to an incorrect address may require a new order to be placed and paid for.

Damaged, lost, or defective items

If your order arrives damaged or defective, or hasn't arrived by the estimated delivery date, please refer to our Returns & Refunds Policy for how to reach us and what happens next. In short: contact us at info@wovrn.com with your order number (and photos, for a damaged item) and we'll arrange a free replacement or refund.

Questions

For anything not covered here, reach us at info@wovrn.com.